Understanding Digital Identity Verification with Yoti

Questions & Answers- Security & Vetting Solutions

Digital Identity Verification with Yoti allows Security & Vetting Solutions Ltd (SVS) to confirm your identity securely and efficiently. Whether you are starting a new job, completing a DBS check or providing your Right to Work in the UK, this digital process makes verification faster, safer and compliant with UK Government standards.

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Why have I been asked to share my ID with SVS?

SVS requires identity verification to meet legal and regulatory requirements. Therefore, you may have been asked to verify your identity for:

• A new employer
• A Criminal Record (DBS) Check
• Proof of your Right to Work in the UK

As a result, digital identity verification with Yoti ensures accuracy while reducing delays.

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Why am I being asked to use an app or QR code?

SVS have partnered with Yoti, a UKAS-accredited digital identity provider and the Post Office. Consequently, you can choose the method that suits you best:

• Yoti mobile app
• Secure web-based verification
• In-branch Post Office verification

This flexibility makes digital identity verification accessible and convenient.

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What is Yoti?

Yoti is a global leader in digital identity verification. It helps individuals prove who they are securely, both online and in person. Importantly, Yoti operates under strict UK Government and UKAS regulations and undergoes regular independent audits to maintain compliance and security.

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Data Protection and Privacy

What personal information is collected and why?

During digital identity verification with Yoti, you will scan:

• A valid photo ID
• Proof of current address (where required)

This information confirms your identity and Right to Work status.

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How will my data be treated?

SVS treats data protection as a top priority. Therefore:

Your data is used only with explicit consent

SVS shares only the minimum information required

All data is handled securely and confidentially

For further details, please refer to the SVS Data Protection Statement.

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How can I delete my data?

You can delete your data from the Yoti app at any time. However:

Identity verification records ate retained for up to 6 months

DBS-related identity records are stored for up to 2 years, as required by the Disclosure & Barring Service.

If you wish to request earlier deletion, you should contact SVS directly.

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Can anyone access my data?

Only you control your data. In addition:

• AI verified most documents automatically
• AI trained verification specialist may review documents if needed
• All reviews happen in a secure, controlled environment

No one can access, store or share your data without your permission.

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How the Digital Identity Verification Process Works

What happens during verification?

You will:

• Take a live photo of your ID
• Complete a quick face scan using your phone or webcam.

Yoti then compares your face scan with your ID using advanced AI. As a result, the system confirms that you are a real person and that your document is genuine.

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What counts as acceptable ID?

You must use a government-approved photo ID, such as:

• Passport
• Driving licence
• National identity card

Yoti accepts documents from over 200 countries.

For more information, see DBS digital identity verification guidance – GOV.UK (www.gov.uk)

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How does Yoti check document validity?

Yoti examines:

• Security features (holograms, barcodes, MRZs)
• Document numbers and databases
• NFC data from ePassports

This layered approach helps prevent fraud and document tampering.

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What if I do not have a webcam?

You can continue your Digital Identity Verification process on your mobile phone. Simply scan the QR code and follow the instructions. After completion, the system redirects you back automatically.

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I cannot get a clear photo. What should I do?

For best results:

• Use a well-lit environment
• Clean your camera lense.
• Avoid a glare or blur
• Capture the entire document

If problems persist, using a mobile phone usually works better than a laptop camera.

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How long does Digital Identity Verification take?

The process usually takes just a few minutes and results are often immediate.

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What happens after I have scanned my ID?

Yoti will check your ID and let you know once the process is complete.

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Can I upload an existing image of my ID?

No. The law requires a live photo of your original document. However, you can pause the process and return to it later if needed.

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Why was my ID rejected?

Most rejections occur due to image quality. Therefore, ensure that:

• The image is sharp and clear
• The document is fully visible
• Your hands do not cover any details

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What happens if my ID appears fraudulent?

If Yoti suspects fraud, it may retain the document and share relevant information with law enforcements and anti-fraud authorities, as required by law.

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How does a face scan work?

This system uses liveness detection to confirm you are a real person, not a photo, mask or bot. Afterward, the technology matches your live image with your ID photo to complete verification.

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Have any more questions or need more assistance?

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